CALL CENTER INFORMATION TEXT

Medically Reviewed Content This content has been reviewed for medical accuracy by Opr. Dr. Sinan Goker.

Your personal data, including your name-surname, contact (phone, address) information, e-mail address, and audio and written-visual conversation records, which you have shared by calling DR. SİNAN GÖKER customer service line or through the online communication channel on the website;

In accordance with the fundamental principles stipulated by Law No. 6698, a) Being in compliance with the law and principles of good faith, b) Being accurate and up-to-date when necessary, c) Being processed for specified, explicit, and legitimate purposes, d) Being relevant, limited, and proportionate to the purposes for which they are processed, e) Being stored only for the time designated in the relevant legislation or necessitated by the purpose for which they are processed; Law No. 6698;

Art. 5/2 (a) “It is expressly provided for by the laws”,

Art. 5/2 (c) “It is necessary to process the personal data of the parties to a contract, provided that it is directly related to the establishment or performance of a contract”,

Art. 5/2 (ç) “The data controller is obliged to fulfil its legal obligation”,

Art. 5/2(f) “Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject” based on the processing condition,

It is processed automatically and/or semi-automatically via telephone and other online communication means, and

To address the person communicating correctly,
To confirm the communication, to determine the number of calls and conversations for statistical purposes,
To provide customer satisfaction services correctly,
To ensure that cargo is delivered to the correct address,
To carry out audit and ethical activities,
To be used as evidence in future disputes,
To provide detailed information about products and services, it is processed for the purpose.

Your personal data,

To authorized official institutions and organizations and legally authorized private individuals, in order to fulfill legal obligations,
To the relevant judicial authorities and authorized lawyers in order to carry out or ensure the follow-up of judicial processes,
To authorized service, professional consultants, accountants and auditors from whom the Company receives services, in order to develop business processes, carry out definition and marketing activities, manage risks, plan sales and after-sales support processes, and fulfill contractual obligations,
To private and public institutions with which the Company has commercial, administrative or contractual relations, within the scope of fulfilling contractual obligations, establishing rights, fulfilling legal obligations and legitimate interests,
To cargo, motorcycle courier and logistics companies that provide transportation and distribution services for the performance of contractual obligations,
It can be transferred to group companies in order to conduct our internal relations.

The rights of real persons whose personal data are processed pursuant to Article 11 of Law No. 6698 are as follows;

To learn whether personal data is processed,
If personal data has been processed, to request information regarding this,
To learn the purpose of processing personal data and whether they are used in accordance with their purpose,
To learn whether personal data is transferred domestically or abroad, and if it is transferred, to know the third parties to whom it is transferred,
To request correction of personal data if it has been processed incompletely or incorrectly, and to request notification of the transaction made within this scope to third parties to whom personal data has been transferred,
To request the deletion or destruction of personal data in the event that the reasons requiring its processing disappear, even though it has been processed in accordance with Law No. 6698 and other relevant legal provisions, and to request notification of the transaction made within this scope to third parties to whom personal data has been transferred,
To object to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
To demand compensation for the damage in the event that the person suffers damage due to the unlawful processing of personal data.

You can submit your applications regarding your rights listed above, together with the necessary information identifying your identity and your request containing explanations regarding the right you request to exercise from the rights specified in Article 11 of Law No. 6698; By filling out the Relevant Person Application Form located at www.sinangoker.com.tr internet address, you can deliver a signed copy of the form in person to the address Teşvikiye Mah. Hakkı Yeten Cad. İnanlar Plaza No:19 İç Kapı No:5 Şişli İstanbul with documents identifying your identity, or send it through a notary public or by other methods specified in Law No. 6698.

Depending on the nature of the request, the request will be finalized free of charge as soon as possible, within thirty (30) days at the latest. However, if the transaction requires an additional cost, the fee determined in the tariff determined by the Personal Data Protection Board will be charged by us.

Applications must be made in Turkish. Applications must include name, surname and signature if the application is written, T.R. identity number for Turkish citizens, nationality, passport number/identity number for foreigners, place of residence or workplace address for notification, e-mail address, telephone or fax number for notification, if any, and the subject of the request.

In the application containing explanations regarding the right that the relevant person has and wishes to use and requests to use; The issue he/she requests must be clear and understandable, the issue he/she requests must be related to him/her, or if he/she is acting on behalf of someone else, he/she must be specifically authorized on this matter and document his/her authority, the application must include identity and address information, and documents proving his/her identity must be added to the application.

We declare it as “Data Controller” within the scope of Law No. 6698.

Sincerely,

DR. SİNAN GÖKER

Address: Teşvikiye Mah. Hakkı Yeten Cad. İnanlar Plaza No:19 İç Kapı No:5 Şişli İstanbul

Tel: 0212 261 2400